Privacy Policy

1. Introduction

VargaNet Gaming ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rigainsightgroup.com or use our gaming infrastructure services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Processing Law of the Republic of Latvia. This policy outlines your rights regarding your personal data and our obligations to you as a data controller.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Data Controller Information

The data controller responsible for processing your personal data is:

VargaNet Gaming
Elizabetes iela 91/93, Centra rajons, Rīga, LV-1050, Latvia
Email: privacy@rigainsightgroup.com
Phone: +37125888677

3. Types of Data We Collect

We may collect and process the following categories of personal data:

3.1 Personal Identification Information

Name
Email address
Phone number
Billing address
Payment information (processed securely through our payment processors)

3.2 Technical and Usage Data

IP address
Browser type and version
Operating system
Device information
Time zone and location
Pages visited and navigation patterns
Time spent on pages
Unique device identifiers

3.3 Service Usage Data

Server usage statistics
Bandwidth consumption
Feature utilization
Login timestamps
Support ticket history

3.4 Communications Data

Customer support communications
Feedback and survey responses
Contact form submissions

4. How We Collect Your Data

We collect data through the following methods:

4.1 Direct Interactions

You may provide us with your personal data when you:

Create an account on our platform
Purchase our services
Complete forms on our website
Subscribe to newsletters or communications
Request customer support
Participate in surveys or provide feedback

4.2 Automated Technologies

When you interact with our website or services, we may automatically collect technical data using:

Cookies (see our Cookie Policy)
Server logs
Web beacons and tracking pixels
Usage analytics tools

4.3 Third-Party Sources

In some cases, we may receive data from third parties, such as:

Payment processors for transaction verification
Fraud detection and prevention services
Identity verification services (where applicable)

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

5.1 Contractual Necessity

We process your data to fulfill our contractual obligations to you when you purchase our services or create an account.

5.2 Legitimate Interests

We process your data when it is necessary for our legitimate interests, such as:

Improving and developing our services
Protecting our systems and users from fraud, abuse, and security threats
Understanding how customers use our services
Marketing our services to existing customers

We balance our interests against your fundamental rights and freedoms, and we do not process data on this basis if your rights would be unduly impacted.

5.3 Consent

We process certain data based on your explicit consent, such as:

Marketing communications (where not based on legitimate interest)
Non-essential cookies and similar technologies
Optional feature usage analytics

You have the right to withdraw your consent at any time.

5.4 Legal Obligation

We may process your data to comply with legal obligations, such as:

Tax and accounting requirements
Data retention obligations
Responding to legal requests from authorities

6. Purposes of Processing

We use your personal data for the following purposes:

6.1 Service Provision and Management

Creating and managing your account
Providing the gaming infrastructure services you've purchased
Processing payments and billing
Delivering customer support
Sending service notifications and updates

6.2 Service Improvement

Analyzing usage patterns to enhance features
Troubleshooting technical issues
Developing new services and features
Conducting research and surveys

6.3 Security and Protection

Detecting and preventing fraud and abuse
Identifying and mitigating security threats
Enforcing our Terms of Use
Protecting our systems and users

6.4 Communication and Marketing

Responding to your inquiries
Sending service-related communications
Providing information about relevant services (with consent where required)
Inviting participation in surveys or research

6.5 Legal and Regulatory Compliance

Complying with legal obligations
Responding to legal requests from authorities
Establishing, exercising, or defending legal claims
Maintaining required business records

7. Data Sharing and Recipients

We may share your personal data with the following categories of recipients:

7.1 Service Providers

We use third-party service providers to help us operate our business and deliver services. These providers include:

Cloud infrastructure and hosting providers
Payment processors
Customer support tools
Analytics providers
Communication services

All service providers are contractually obligated to use your data only for the purposes of providing services to us and in compliance with applicable data protection laws.

7.2 Business Partners

In some cases, we may share limited data with business partners who provide complementary services or integrations with our platform, but only with your consent or when necessary to fulfill our contract with you.

7.3 Legal and Regulatory Authorities

We may disclose your personal data if required by law, regulation, legal process, or governmental request, including to respond to national security or law enforcement requirements.

7.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

7.5 With Your Consent

We may share your data with other third parties with your explicit consent.

8. International Transfers

VargaNet Gaming is based in Latvia, and our primary data processing activities occur within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA.

When we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place, such as:

Transfers to countries with an adequacy decision from the European Commission
Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules for transfers within a corporate group
Derogations for specific situations as permitted by law

You may request information about these safeguards by contacting us using the details provided in the "Contact Information" section.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Retention Periods

We apply the following general retention periods:

Account information: For the duration of your account plus 1 year after account closure
Transaction records: 7 years for tax and accounting purposes
Communication records: 2 years from the last interaction
Technical logs: 90 days for security and troubleshooting
Marketing preferences: Until you withdraw consent or object

9.2 Criteria for Determining Retention

We consider the following criteria when determining how long to retain data:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the data and whether we can achieve those purposes through other means
Applicable legal, regulatory, tax, accounting, or other requirements

9.3 Data Deletion

When personal data is no longer needed, we securely delete or anonymize it. Anonymized data may be retained for analytics purposes.

10. Your Data Protection Rights

Under the GDPR and Latvian data protection law, you have the following rights:

10.1 Right to Access

You have the right to request copies of your personal data that we hold.

10.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

10.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

10.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

10.5 Right to Object

You have the right to object to our processing of your personal data, under certain conditions, particularly for direct marketing purposes or when based on legitimate interests.

10.6 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

10.7 Right to Withdraw Consent

If we rely on consent as the legal basis for processing your data, you have the right to withdraw your consent at any time.

10.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. The supervisory authority in Latvia is:

Data State Inspectorate
Blaumaņa iela 11/13-15, Rīga, LV-1011, Latvia
Email: info@dvi.gov.lv
Website: www.dvi.gov.lv

10.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section. We will respond to your request within 30 days.

We may need to verify your identity before processing your request. In some cases, we may need to keep certain data for legal, regulatory, or legitimate business purposes.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

11.1 Security Measures

Our security measures include:

Encryption of sensitive data in transit and at rest
Secure network infrastructure with firewalls and intrusion detection
Regular security assessments and vulnerability scanning
Access controls and authentication mechanisms
Regular backups and disaster recovery procedures
Staff training on data protection and security

11.2 Data Breach Procedures

In the event of a personal data breach, we will notify affected individuals and the relevant supervisory authority as required by law, typically within 72 hours of becoming aware of the breach, where feasible.

11.3 Limitations

While we take all reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

13. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the types of cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

16. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

VargaNet Gaming
Attn: Data Protection Officer
Elizabetes iela 91/93, Centra rajons, Rīga, LV-1050, Latvia
Email: privacy@rigainsightgroup.com
Phone: +37125888677